On 19 August 2015, Etihad Airways announced their partnership with leading global concierge service provider, Ten Group, to serve the unique needs of guests in The Residence – the luxurious, private three-room suite exclusively on board the airline’s Airbus A380 fleet.

Ten Group will provide a specially trained Etihad Lifestyle Concierge team to tend to the needs of guests, utilising intelligent systems, global support and unmatched supplier relationships. The Etihad Lifestyle Concierge team will deliver a highly personalised and discreet experience, providing access to a range of services including dining reservations, entertainment bookings, special events, destination information and lifestyle services. The team will work closely with the airline’s London Savoy-trained Butlers.

Ten Group’s expertise is in serving the needs of the affluent in 22 languages. They operate out of their offices located in major commercial cities, including: Melbourne, New York, San Francisco, Miami, Sao Paulo, Mumbai, Mexico City, Cape Town, London, Brussels, Tokyo, Hong Kong, Singapore, Shanghai, and Dubai.